Orders
What types of candles do you offer?
We offer a variety of candles, including scented, soy, paraffin and decorative candles. Our scents range from fresh and floral to warm and earthy tones.
Are your candles made from natural ingredients?
Yes, we take pride in using natural ingredients, including high-quality soy wax, paraffin and essential oils in our candles. This ensures a clean burn and a delightful aroma.
How should I store my candles?
Store candles in a cool, dry place away from direct sunlight to maintain their quality and extend their shelf life.
Do you offer custom candle options?
Yes, we offer custom candle options for special occasions or events. Please contact us directly to discuss your requirements and preferences.
What safety precautions should I take when burning candles?
Always burn candles in a well-ventilated area, keep them away from flammable objects, and never leave them unattended. Trim the wick to about 1/4 inch before each use for a cleaner burn.
How long do your candles burn?
Burn time varies by candle size and type. Typically, our candles last anywhere from 40-50hours. Please refer to the specific product description for exact burn times.
Shipping & Returns
What is your return policy?
We accept returns within 30 days of purchase for unopened and unused candles. If your item is damaged during shipping, please contact us for assistance.
Do you have a loyalty program?
Yes, we have a loyalty program where customers can earn points for every purchase, which can be redeemed for discounts on future orders.
How can I contact customer service?
You can reach our customer service team via the contact form on our website, email us at lovetranquilstore.com or call us at (214-213-4710)
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's status.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination.